Privacy Policy for Epichato – The Plant Store

Effective Date: December 31, 2024

At Epichato, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website (www.epichato.com) and purchase products or services from our store located at 646 73rd Hwy, Wright, Minnesota.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our website.

1. Information We Collect

We collect personal information from you when you visit our website, sign up for our newsletter, create an account, place an order, or contact us for customer support. This information includes:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit card details or other payment methods for completing your purchase.
  • Website Usage Information: IP address, browser type, device type, pages visited, time spent on our website, and other activity details. This data is collected using cookies and other tracking technologies.
  • Newsletter Subscription Information: When you subscribe to our newsletter, we collect your name and email address.

2. How We Use Your Information

The information we collect from you is used in the following ways:

  • To Process Orders: We use your personal and payment information to complete and fulfill your order, including shipping and billing.
  • To Improve Customer Service: Your information helps us respond more effectively to your customer service inquiries and support needs.
  • To Enhance User Experience: We use feedback and website usage data to improve the functionality of our website, personalize your shopping experience, and deliver relevant content.
  • For Marketing and Promotions: We may send you promotional emails regarding new products, special offers, or other information we believe may be of interest to you. You can opt-out of these emails at any time by following the unsubscribe link in the emails.
  • To Send Order Updates: We use your contact information to send you order-related notifications, including shipping and delivery updates.

3. Sharing Your Information

Epichato respects your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with trusted third-party service providers that help us run our business, such as payment processors, shipping companies, and marketing services. These service providers are obligated to protect your information and are prohibited from using it for any other purpose.
  • Legal Compliance: We may disclose your information if required by law or when we believe that such action is necessary to comply with a legal obligation, protect our rights, or investigate fraud or illegal activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the new owner. We will notify you via email if your information is transferred and becomes subject to a different privacy policy.

4. Data Protection

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal data. These include encryption, secure payment gateways, and internal security protocols to prevent unauthorized access.

However, please be aware that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Epichato uses cookies and similar technologies to enhance your online experience. Cookies are small files stored on your device that allow us to remember certain information about your visit, such as your preferences and shopping cart contents. We use cookies to:

  • Personalize your shopping experience and remember your preferences.
  • Analyze website traffic and usage to improve our website and services.
  • Enable certain website features such as account logins and checkout.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

6. Your Data Protection Rights

As a resident of the United States, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Correct: You can request corrections to any inaccurate or incomplete information we have about you.
  • Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions.
  • Right to Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe link in the email or contacting us directly at info@epichato.com.
  • Right to Restrict or Object to Processing: You can request that we restrict or stop processing your personal data under certain circumstances.

To exercise any of these rights, please contact us at info@epichato.com or by mail at our physical store address: Epichato, 646 73rd Hwy, Wright, Minnesota.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or other services we partner with. These third-party sites have their own privacy policies, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

Epichato reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Epichato – The Plant Store
Street: 646 73rd Hwy Wright, Minnesota
Phone number: (218) 644-3623
Email: info@epichato.com
Website: epichato.com

Thank you for choosing Epichato, where your privacy and trust are our top priority.