Sales Policy for Epichato – The Plant Store

Effective Date: December 31, 2024

At Epichato, we are committed to providing you with a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our store and website, ensuring clarity and transparency throughout your shopping journey.

1. Products and Pricing

  • Product Availability: While we strive to maintain accurate stock levels, all products are subject to availability. In the event an item you wish to purchase is out of stock, we will notify you as soon as possible, and you may choose to wait for restocking, select an alternative product, or cancel your order for a full refund.
  • Pricing: All prices listed on our website and in-store are in U.S. dollars and are subject to change without notice. Prices may fluctuate based on market conditions, availability, and other factors. Taxes, shipping, and handling fees are not included in the product price and will be added during the checkout process.
  • Discounts and Promotions: From time to time, we may offer discounts, sales, or promotions. These offers are subject to specific terms and conditions, which will be clearly stated at the time of the promotion. Discounts cannot be combined unless otherwise noted.

2. Ordering and Payment

  • Order Process: To place an order, simply browse our website or visit our physical store. When you are ready to make a purchase, add items to your shopping cart and proceed to checkout. If you are placing an order online, you will be prompted to enter your payment and shipping information to complete the transaction.
  • Payment Methods: We accept various payment methods, including:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Gift Cards and Store Credit
    • Other payment methods as specified during checkout. All payments are securely processed using encrypted technology to ensure your personal and financial information remains protected.

3. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping methods to meet your needs, including standard, expedited, and next-day delivery. Shipping costs are calculated at checkout based on the shipping method and the delivery address.
  • Processing Time: Orders are typically processed and shipped within 1-2 business days. During peak seasons or special promotions, processing times may vary. You will receive an email with tracking information once your order has been shipped.
  • Delivery Time: Estimated delivery times depend on the shipping method chosen and the destination. Please note that delivery times may vary due to unforeseen circumstances like weather conditions or carrier delays.
  • Shipping Restrictions: Currently, we only offer shipping within the United States. If you wish to inquire about international shipping, please contact us directly at info@epichato.com.

4. Sales Tax

Sales tax will be applied to orders where applicable, in accordance with the state and local tax laws of your delivery address. The sales tax amount will be calculated and displayed during the checkout process.

5. Order Cancellations

  • Cancellations Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@epichato.com or call us at (218) 644-3623. If the order has not yet been processed, we will cancel it and issue a full refund.
  • Cancellations After Shipment: Once your order has been shipped, it cannot be canceled. However, you can return the product in accordance with our Refund and Return Policy.

6. Gift Cards and Store Credit

  • Gift Cards: Gift cards can be purchased online or in-store and are redeemable for products at Epichato. They cannot be exchanged for cash and are not refundable unless required by law. Lost or stolen gift cards will not be replaced.
  • Store Credit: Store credit can be issued for returns, and it can be used for future purchases either online or in-store. Store credit is non-transferable and cannot be exchanged for cash.

7. Customer Service and Support

At Epichato, we are here to help you with any questions or issues you may have regarding your order or our products. You can reach our customer service team via:

  • Street: 646 73rd Hwy Wright, Minnesota
  • Phone number: (218) 644-3623
  • Email: info@epichato.com
  • Website: epichato.com

We strive to respond to all inquiries promptly and offer solutions to any problems you may encounter.

8. Limitation of Liability

While we take every effort to ensure the accuracy of the products, prices, and descriptions provided on our website and in-store, Epichato is not liable for any errors, omissions, or inaccuracies that may occur. Our liability is limited to the purchase price of the product in question.

9. Privacy and Security

We value your privacy and are committed to safeguarding your personal information. For details on how we collect, store, and use your data, please refer to our Privacy Policy.

10. Changes to This Sales Policy

Epichato reserves the right to update, amend, or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we handle sales and purchases.

11. Governing Law

This Sales Policy is governed by the laws of the State of Minnesota, USA. Any disputes arising from or related to this policy shall be resolved under the jurisdiction of the courts located in Minnesota.

Thank you for choosing Epichato! We strive to offer you an excellent shopping experience, with a wide selection of plants and products to enrich your home, office, or garden. If you have any questions or need assistance, don’t hesitate to contact us!