Terms and Conditions for Epichato – The Plant Store

Effective Date: December 31, 2024

Welcome to Epichato, your trusted plant store located at 646 73rd Hwy, Wright, Minnesota, and online at www.epichato.com. By using our website and purchasing products from our store, you agree to the following Terms and Conditions. Please read them carefully before proceeding with your purchase or using any of our services.

1. General Information

These Terms and Conditions apply to all visitors, users, and customers of the Epichato website and physical store. By accessing or using our website, you agree to abide by these terms, including any future modifications. If you do not agree with these Terms and Conditions, please refrain from using our website or purchasing products from our store.

2. Product Information

  • Availability: All products available on the website or in-store are subject to availability. Epichato reserves the right to limit the quantity of products purchased, refuse or cancel any order, or discontinue products at any time without notice.
  • Descriptions: While we strive to ensure the accuracy of all product descriptions, images, and pricing, errors may occur. In the event of a discrepancy, we will notify you of any changes and allow you to modify or cancel your order.
  • Pricing: Prices are listed in U.S. dollars and are subject to change without notice. Sales tax and shipping fees are not included in the product price and will be calculated during checkout.

3. Orders

  • Order Process: By placing an order through the Epichato website or in-store, you agree to purchase the selected products at the stated prices and to provide accurate, current, and complete information during the checkout process. Orders are not final until payment is processed, and you receive a confirmation email with details of your purchase.
  • Order Cancellation: Once an order has been placed and payment is confirmed, it is considered final. If you wish to cancel your order, please contact us immediately. We may not be able to cancel your order if it has already been processed or shipped. However, you can return the product in accordance with our Refund and Return Policy.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping methods, which will be calculated during checkout based on your delivery address. Delivery timeframes depend on the selected shipping option and the destination. Shipping costs are additional and will be displayed at checkout.
  • Delivery Responsibility: Epichato is not responsible for any delays caused by the shipping carrier or weather-related disruptions. Once an order has been shipped, the carrier assumes responsibility for the delivery.
  • International Shipping: Currently, we only ship within the United States. For international shipping inquiries, please contact us at info@epichato.com.

5. Payment

  • Accepted Payment Methods: We accept payment via credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, gift cards, and store credit.
  • Payment Security: All payment transactions are securely processed using encrypted technology. We are committed to ensuring the protection of your financial and personal information.
  • Authorization: By placing an order, you authorize Epichato to charge your selected payment method for the total amount due, including shipping fees, sales tax, and any additional charges.

6. Return and Refund Policy

  • Returns: If you are not satisfied with your purchase, please refer to our Refund and Return Policy. We accept returns within 14 days of purchase under certain conditions.
  • Refunds: Refunds will be processed to the original payment method, excluding shipping fees, unless the product is damaged or defective. Please note that some products, such as live plants, may not be eligible for returns or refunds unless defective.

7. Privacy and Data Protection

Your privacy is important to us. For information on how we collect, store, and use your personal data, please refer to our Privacy Policy. By using our website, you consent to the collection and use of your personal information as outlined in the policy.

8. User Conduct

By using our website or purchasing products from us, you agree to not engage in any of the following activities:

  • Violating any applicable local, state, national, or international laws or regulations.
  • Posting or transmitting any content that is unlawful, harmful, abusive, defamatory, or otherwise objectionable.
  • Interfering with the functioning of our website, including hacking or uploading harmful files, viruses, or other malicious code.

9. Limitation of Liability

Epichato will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including but not limited to loss of profit, business interruption, or personal injury. Our total liability is limited to the amount you paid for the product in question.

10. Intellectual Property

All content on the Epichato website, including but not limited to text, graphics, logos, images, and software, is the property of Epichato or its licensors and is protected by U.S. copyright laws. You may not use, reproduce, or distribute any content from the website without the express written permission of Epichato.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links are provided solely for informational purposes. Epichato does not endorse or control the content of third-party websites and is not responsible for their privacy practices or the accuracy of the information provided on those sites.

12. Modification of Terms

Epichato reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page, with an updated effective date. By continuing to use our website or making purchases after these changes, you agree to be bound by the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Minnesota, United States. Any disputes arising from these terms will be resolved in the courts located in Minnesota.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, or if you need any further assistance, please contact us at:

Epichato – The Plant Store
Street: 646 73rd Hwy Wright, Minnesota
Phone number: (218) 644-3623
Email: info@epichato.com
Website: epichato.com

By accessing our website and purchasing products, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. Thank you for shopping with Epichato!